[BRACKETED] placeholder with your specifics, and have it reviewed by counsel familiar with FL medical privacy law and HIPAA.
1. Who We Are
This Privacy Policy describes how [LEGAL ENTITY NAME — e.g., ExclusIV Medical Services, LLC] ("ExclusIV", "we", "us", or "our") collects, uses, and discloses information when you visit exclusivmed.com (the "Site"), book one of our services, or otherwise interact with us.
If you have questions, contact us at support@exclusivmed.com or call 850-822-1436.
2. Information We Collect
Information you provide directly
- Contact and account information: Name, email, phone number, mailing/service address, and (if you create an account) a password.
- Health information: When you book or receive a treatment, we collect medical history, allergies, current medications, and other health information needed to deliver care safely. This information is treated as Protected Health Information (PHI) under HIPAA.
- Payment information: Credit card details are processed by our payment partners (Square and PayPal). We do not store full card numbers on our servers.
- Communications: Messages you send to us by email, phone, contact form, or text.
Information collected automatically
- Usage data: Pages visited, links clicked, browser and device type, IP address, referring URL.
- Cookies and similar technologies: Used for site functionality (e.g. keeping you signed in) and basic analytics. You can control cookies in your browser settings.
3. How We Use Your Information
- To provide, schedule, and deliver our medical and wellness services.
- To process payments and send receipts.
- To communicate with you about appointments, products, and service updates.
- To respond to inquiries and provide customer support.
- To maintain medical records as required by Florida and federal law.
- To improve and secure the Site and our services.
- To comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We share information only with:
- Our clinical staff and contracted providers for treatment, payment, and operations.
- Service providers we use to run our business — including Square and PayPal (payments), Vercel (website hosting), [SMTP PROVIDER] (email), and any other vendors operating under written confidentiality and HIPAA Business Associate Agreements where applicable.
- Legal and safety recipients when required by law, subpoena, or to protect the safety of our patients or staff.
5. HIPAA & Protected Health Information
To the extent we collect, use, or disclose Protected Health Information ("PHI"), we do so in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and Florida law. Our separate [NOTICE OF PRIVACY PRACTICES] describes your rights with respect to your PHI in detail and is provided at the time of treatment.
6. Data Retention
Medical records are retained for the period required by Florida law (generally a minimum of [5] years from the last patient encounter, or longer where a minor patient is involved). Other personal information is retained only as long as needed for the purposes described above or as required by law.
7. Your Choices and Rights
- Access and correction: Email support@exclusivmed.com to request access to or correction of your information.
- Marketing emails: You may unsubscribe from marketing communications at any time using the link in those emails. Transactional messages (e.g. appointment confirmations) will continue.
- Cookies: Your browser lets you decline or delete cookies; some features of the Site may not work without them.
8. Children's Privacy
The Site is not directed to children under 13 and we do not knowingly collect information from them. Patients under 18 may only receive treatment with consent from a parent or legal guardian.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we work to reduce risk.
10. Third-Party Links
The Site contains links to third-party services (e.g. Square checkout pages). Their privacy practices are governed by their own policies, not this one.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be communicated through the Site or by email where appropriate.
12. Contact Us
[LEGAL ENTITY NAME]
[MAILING ADDRESS]
Email: support@exclusivmed.com
Phone: 850-822-1436